SHIPPING FAQs
Where are you located and where do you ship from?
- Wildcraft Herbs is located on Vancouver Island off the West Coast of Canada, in the province of British Columbia. We ship from Duncan B.C. Currently we export only and don't offer Canadian purchase at this time but will in the foreseeable future. Please see our shipping page for rates.
How soon do you ship from the time I place my order?
- We ship 1 to 2 business days from purchase.
How do I track my package?
-We ship Canada Post Tracked Package therefore you always get a system generated tracking #.
A tracking # with 2 letters in the beginning and 2 letters at the end, and 9 numbers in the middle is an "international tracking number."
EG: LM 094 427 551 CA
This means you can use your tracking number in the Canada Post tracking part of their website.
This also means the US can use this same tracking # in the USPS tracking part of their website once your package leaves Canada.
Many countries internationally can use this same number in their country's website to track their package once it leaves Canada.
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Canada Post Tracking. Put your tracking # in the box. Click here to track your package.
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US residents, use Canada Post to track your package while it's in Canada and once it's left Canada click here to track by USPS.
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I need my package shipped faster than regular mail.
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Choose Canada Post Xpresspost Tracked at checkout for faster shipping.
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Please put your items in the shopping cart to view shipping rates.
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If you would like a boutique courier outside of Canada Post, please contact us to arrange that.
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For shipping times please view our shipping rates page.
What happens if my package is delayed at customs?
- Customs delays appear to be rare. When we fill out ship labels we mark "return to sender" so unclaimed packages are sent back to us. We never mark "abandon." If for whatever reason customs denies your package we'll refund you in full as soon as we receive the package back.
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​Wildcraft Herbs is not responsible for any added Customs fees or taxes incurred due to your country's policies.
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Please be aware of your country's import product policies before purchasing.
I forgot to update my shipping address and my package is going to the wrong address.